Customer Drive allows participants to experience what clients truly find important in customer service. We immerse them in a new environment, inviting them to let go of old patterns, and start their journey together.

The game focuses on important aspects like customer service, customer focus and pro- activity, all of which are experienced by the participants. Customer Drive is based on customer service concepts such as first call resolution, end to end responsibility and knowledge management. The design of the game guarantees active participation, a dynamic environment and a lot of fun.

If there is one business where customers show how they really feel about customer service, it is the car rental business. With a wide variety of customer requests and complaints we simulate the important skills required: asking the right questions, following through on your promises, and acting pro-actively. We also address how to respond to questions and complaints. What motivates customers? What do they find important? Customer Drive emphasizes individual contribution and responsibility – what works well and what can be improved upon?

Participants represent service employees, either by telephone or at the service desk, as well as customers. The game offers a lot of variety as roles change all the time. By including ongoing feedback, the service providers are given the opportunity to change their approach immediately and experience best practises.